Shipping Policy

🚚 Fast & Reliable Shipping

We aim to deliver your order quickly, safely, and reliably.
All orders are processed and shipped from our local warehouses whenever possible.

 

1. Shipping Cost

✔ Free standard shipping on all orders
(No minimum required)

 

2. Processing Time

• Orders are processed within 1–2 business days
• Orders placed after cutoff are processed the next business day

 

3. Delivery Time

• Estimated delivery: 1–10 business days
• Delivery times may vary depending on location and carrier

👉 Most orders arrive earlier than expected

 

4. Shipping Carriers

We ship via trusted carriers such as:

• UPS
• Raben

📦 Tracking information will be provided within 24–48 hours after shipment

 

5. Shipping Locations

• All orders shipped to mainland EU countries qualify for free standard shipping (with no minimum order amount required).
• We do not ship to PO Boxes or APO addresses

👉 If you wish to ship an order to an international destination outside the EU, please contact us for further details.

 

6. Signature Requirement

Orders over 1000€ may require a signature upon delivery

 

7. Split Shipments

Some orders may be shipped in multiple packages depending on product availability.

 

8. Delays & Exceptions

While we strive for fast delivery, delays may occur due to:

• Carrier issues
• Weather conditions
• High-demand periods

👉 We will assist you if any issue arises

 

9. Address Accuracy

Customers are responsible for providing accurate shipping information.

👉 We are not responsible for delays or losses due to incorrect addresses

 

10. Damaged or Lost Packages

If your order arrives damaged or is lost:

• 👉 Contact us immediately
• 👉 We will help resolve the issue as quickly as possible

📧 vatrer-de@vatrerpower.com

 

11. Important Notice

We recommend waiting until your order arrives before scheduling installation or service.

 

12. Our Commitment

• ✔ Fast processing
• ✔ Reliable delivery
• ✔ Responsive support