Vatrer provides up to 5 years of limited warranty coverage for eligible high-capacity energy storage batteries and certain golf cart batteries under normal use and service conditions.

How the Warranty Plan Works

Applicable Products Warranty Coverage Period Description
12V 100Ah - 600Ah
24V 100Ah–300Ah
36V 50Ah
51.2V 100Ah–200Ah (Server Rack & Wall Mount)
36V / 48V 100Ah Golf Cart Batteries		 Registered Warranty
3 Years
 Complete product registration to establish your warranty coverage.
Extended Warranty
2 Years
 Submit an order review and activate your warranty to receive the additional coverage.
Total Warranty
5 Years
 Register WarrantySubmit ReviewActivate Warranty
Custom warranty notice icon
Warranty Notes
  • Warranty coverage begins from the original purchase date.
  • Warranty applies only to the original purchaser and is non-transferable.
  • Valid order information or proof of purchase from an authorized Vatrer sales channel is required.
  • Warranty does not cover damage caused by improper installation, wiring, charging, storage, unauthorized modification, misuse, or operation outside the product specifications.
  • Warranty service is subject to product inspection and applicable warranty terms.
Returns, Replacements & Repairs
If your battery has a product quality issue, contact Vatrer customer support before returning it. Provide your order number or valid proof of purchase, product serial number, and clear photos or videos showing the issue.
Contact Supports
Return Reason Time Since Purchase Time Since Purchase
Product Quality Issue Within 24 months Vatrer covers approved return shipping. No exchange or restocking fee applies.
25-60 months Customer covers one-way return shipping. Depreciation and any applicable product price difference may apply.
Return for Personal Reasons Within 1 month Customer covers return shipping and a 10%–15% restocking fee.
More than 1 month and up to 3 months Customer covers return shipping and a 10%–15% restocking fee. Customer may arrange shipping or use a Vatrer prepaid return label.
More than 3 months Personal-reason returns are not accepted. Eligible product quality issues may still qualify for warranty service.
No Product Defect Found After Inspection Within applicable return or warranty period Customer covers round-trip shipping and any applicable inspection or restocking fee.
Custom warranty notice icon
Depreciation Fee Calculation
  • Monthly Depreciation Fee = Original Product Purchase Price ÷ 60 Months
  • Total Depreciation = Monthly Depreciation Fee × Months Since Purchase
  • Exchange Fee = Current Product Sale Price − (Original Product Purchase Price − Total Depreciation) + One-Way Return Shipping
Returns and Processing
All returns require prior authorization from Vatrer. Products must be returned to the approved Vatrer warehouse with the original product and included accessories. Repair, replacement, refund, or other eligible resolution will be processed after the returned product has been received and inspected.
Applicable return shipping, prepaid label costs, missing or damaged items, and restocking fees may be deducted from the refund. Vatrer is not responsible for packages reported lost or stolen after carrier tracking confirms delivery, claims should be filed directly with the carrier.
More about
Return and refund policy