risk-guide
Risk Guide
1. How to identify fraudulent activities?
Emails from domain names that have nothing to do with vatrerpower (such as @yahoo.com, @gmail.com).
Requesting you to transfer the payment to a different unvalidated account.
Emails or phone calls from unofficial websites asking you to reply, click on links or open attachments.
2. What should be done in case of encountering a non-brand distributor?
Verify the identity: Through channels such as the brand's official website and emails, check the list of regular distributors in the region to verify whether the other party is on the list. At the same time, consult the brand side about the situation of this non-brand distributor to understand the brand's attitude and handling methods.
Trade with caution: If you have doubts about the identity of the other party or the product, try to avoid the transaction. If the transaction is necessary, choose a secure payment method, such as a third-party payment platform, and keep all transaction records, chat records, invoices and other vouchers to deal with possible disputes in the future.
3. What are the officially certified email addresses?
US: brand@vatrerpower.com
CA: vatrer-ca@vatrerpower.com
EU: vatrer-de@vatrerpower.com
JP: service-jp@vatrerpower.com
4. Which department should you turn to when encountering risks?
U.S. residents: Report to the FBI Internet Crime Complaint Centre.
Canadian residents: Report to the Canadian Anti-Fraud Centre.
JP residents: Japan Consumer Association.
EU residents: Report to OLAF.