Return & Refund Policy

🔄 Shop with Confidence

We stand behind our products and want you to buy with confidence.
Our return policy is designed to be fair, simple, and customer-friendly.

 

1. 30-Day Return Guarantee

You may request a return within 30 days of delivery.

 

2. Risk-Free for Defective Items

If your product is defective, damaged, or incorrect:

• Contact us within 48 hours of delivery
• We will provide a free replacement or full refund
• In most cases, we cover return shipping

👉 Your satisfaction is our priority.

 

3. Non-Quality Returns

For returns not related to product defects:

• Return shipping may be the customer’s responsibility
• A reasonable restocking fee may apply

👉 We always aim to offer the most cost-effective solution.

 

4. Eligibility Conditions

To be eligible for return:

• Product must be in good condition
• With original packaging
• No improper installation, misuse, or modification

👉 Basic inspection/testing is acceptable.

 

5. Important for Lithium Battery Products

Due to the nature of lithium batteries:

• Used or installed batteries may not be eligible for return
• Compatibility must be confirmed before purchase
• Improper use may void return eligibility

👉 Please contact us if you need help confirming compatibility.

 

6. Return Process

1. Contact our support team
2. Receive return authorization
3. Follow return instructions

📧 vatrer-ca@vatrerpower.com

 

7. Refunds

• Processed after inspection
• Issued to original payment method
• Typically completed within 3–7 business days

 

8. Our Commitment

• Transparent policies
• Fast response (within 24–48 hours)
• Fair and reasonable solutions