Vatrer Power, a trusted manufacturer of lithium battery solutions, has updated its warranty policy to offer extended coverage for select products, effective April 1, 2025. This update enhances the warranty periods for specific lithium battery models, particularly high-capacity and golf cart batteries, demonstrating Vatrer Power's commitment to quality and customer satisfaction.
Extended Warranty Periods for Customer Service Long-Term Reliability
Vatrer Power warranty policy extends coverage for select lithium battery models, reflecting confidence in our durability for applications such as renewable energy storage, marine systems, RVs, and electric vehicles. Key models, including the 12V 460Ah, 51.2V 100Ah (server rack/wall-mounted), 12V 560Ah, and golf cart batteries (38.4V 100Ah, 51.2V 150Ah), now benefit from longer warranty periods.
Notably, golf cart batteries are eligible for up to 12 years of coverage with membership registration, with full coverage for the first two years, followed by buyer responsibility for shipping (years 3-5) and shipping plus depreciation (years 6-12). These extended terms provide robust support for customers relying on high-performance batteries.
You can use the Vatrer battery product warranty details organized in the following table to more clearly understand the details of our warranty services:
| Battery Model | Standard Warranty | Extended Warranty (with Registration) | Coverage Details |
|---|---|---|---|
| 12V 460Ah, 51.2V 100Ah (Server Rack/Wall-Mounted), 12V 560Ah | 5 years | Not applicable | Buyer covers shipping and depreciation after year 2 |
| Golf Cart Batteries (38.4V 100Ah, 38.4V 105Ah, 51.2V 100Ah, 51.2V 105Ah, 51.2V 150Ah, 70.4V 105Ah) | 10 years | 12 years | Full coverage for first 2 years, buyer covers shipping (years 3-5) and shipping + depreciation (years 6-12) |
| 12V 100Ah (Except G24), 12V 200Ah, 12V 230Ah, 12V 300Ah, 24V 100Ah, 24V 200Ah, 36V 50Ah | 5 years | Not applicable | Buyer covers shipping and depreciation after year 3 |
| 12V 7Ah, 12V 12Ah, 12V 20Ah, 12V 30Ah, 12V 50Ah, 12V 100Ah Group 24 (without Bluetooth) | 1 year | Not applicable | Full coverage for first 3 months, prorated coverage months 4-12, buyer covers return shipping |
| All Charger products | 2 years | Not applicable | Full Warranty |
| Other Accessories (converter and other accessories products) | 2 years | Not applicable | Full Warranty |
About Vatrer Battery Warranty Coverage Terms
The warranty covers significant defects in materials, workmanship, or performance under normal use, as evaluated by Vatrer Power's Technical Support Team.
If a product is defective, Vatrer Power may repair it, replace it with a new or refurbished unit of equal or greater rated power and compatibility, or, in rare cases, issue a refund subject to prorated fees calculated as: Monthly Depreciation Fee = Original Purchase Price / Total Warranty Months.
Customers should consult product manuals, the Vatrer Power website, or contact support for usage guidelines to ensure warranty eligibility.
What Situations Will Affect Warranty Eligibility?
To maintain warranty validity, users must follow specific usage and maintenance guidelines. The warranty does not cover batteries subjected to:
- Improper installation, disassembly, or operation outside recommended parameters, such as exposure to temperatures above 140°F/60°C or below -40°F/-40°C.
- Reverse polarity connections or connecting more than four batteries in series (exceeding 48V).
- Cycling beyond 80% depth of discharge in commercial applications within 24-hour periods.
- Use for unintended purposes, such as repeated engine starting, or failure to charge the battery for over a year.
- Damage from impact, accidents, or improper storage, such as water submersion or complete discharge.
These exclusions, detailed in the product manual, help customers avoid actions that could void their warranty, ensuring long-term reliability.
For Vatrer battery warranty details, you can also read: Our Warranty Policy Description
Why Choose Vatrer Power Lithium Battery Solutions
Vatrer Power's warranty policy reflects our commitment to providing high-quality lithium-ion battery solutions for applications such as solar systems, marine equipment, RVs, and golf carts.
We consistently prioritize innovation and sustainability to ensure our batteries maintain high performance even in demanding environments. If you've already purchased a Vatrer battery, please register it on our website to unlock your warranty. If you encounter any issues with our lithium-ion batteries, such as golf cart batteries or solar batteries, please contact us for support via email at brand@vatrerpower.com. If you're looking for a high-performance lithium-ion battery, explore the Vatrer Power product line and register your warranty now. If you're unsure about choosing the right lithium-ion battery for your needs, contact our support team for a customized solution to meet your needs.
